Voice + booking suite for an HVAC operator.
Answered every ring for 8 months. Owner booked 47 more jobs the first month. Paid back in 9 days.
Owner was answering the phone himself after hours and on weekends. Every missed call was estimated to cost $340 in lost revenue. 40+ missed calls per week.
- 01
Deployed voice receptionist on the main line with weekend + after-hours failover from the office line.
- 02
Wired to Housecall Pro for real-time technician availability and job creation.
- 03
Built emergency-vs-routine classification, so 3 a.m. leaks page the on-call tech and routine questions self-serve.
- 04
Configured payment-link SMS for job deposits collected before dispatch.
Missed calls dropped to essentially zero. First-month booked jobs +47. Payback in nine days on the $6,400 build fee. The system has run for 8 months with monthly tuning.
“We booked 47 more jobs the first month. The receptionist paid for itself in nine days and it has not stopped since.”
Owner, HVAC & plumbing, Ohio