Four services.
One engine, from the first call to the back office.

Inbound and outbound, same engine. Takes calls when your hotline closes. Makes calls for OTP confirmation, collection reminders, renewal, delivery coordination and surveys. Bangla script, English and romanised Bangla in a single conversation, tiered identity verification, no hallucination on balances or policy details, append-only recording with regulated consent.

Support tickets captured from conversation, routed automatically, status pushed to the customer instead of waiting to be asked. Voice, WhatsApp, web chat, Messenger, SMS and email behind one brain. The ticket, not the channel, is what gets handed to a person.

Replaces the IVR tree with a conversation, puts an AI assistant beside every agent on the calls that still need a person, scores and audits one hundred percent of calls instead of a sampled few, and plans the schedule from the forecast your own data produces. Built for banks, insurance and large service operators.